Last updated: June 2019
There is a procedure that is followed for owners that wish to rent their unit. Call or stop at the Management Office to learn how the tenant approval process works.
2. Where do I deposit my trash or unwanted items?
3. Can I leave anything (trash, chairs, plants,
4. Who do I report any repairs or maintenance issues needed in my unit?
You must report all issues pertaining to your unit to the owner or their Property Manager. The owners are responsible for any and all repairs to the unit. Outside issues should be reported to the office.
Please stop by the office and we will be happy to give you a copy. Remember that it is very important to abide by the Rules and Regulations to keep this a Community that you will be happy to be part of. Please share them with every member of your household.
It is the Association’s responsibility to see that these Rules and Regulations are followed.If anyone is found to be disregarding the guidelines set forth in the Recorded Community Documents, the Association has the obligation to notify the owner. The owner will be sent a Violation Letter and if the behavior continues, then further action will be taken to include fees and or possible eviction at the owner’s expense. Please remember that we must all try to live in harmony as part of The Southern Pines Community.
lf you are planning to have a get together of more than 8 guests, you must come to the office and fill out a Special Events Form to reserve the Barbecue area. The fee is $100.00 (refundable deposit)and will only be used if the area is not cleaned or if there is any damage created from the party. All trash must be taken to the front of the property. If there is any damage,there will be additional fees. The Pool area is not available for Reservations, nor is the Clubhouse or Billiards Room. In consideration of other residents, limit your guests to no more than 20. The BBQ area can be used until 10 p.m. No exceptions! The Theatre Room needs to be reserved in advanced with the office staff or the access control guard on duty. Please note the theatre room and billiard game rooms are closed at 9:30pm; therefore, schedule accordingly and be considerate of others.
8. How many guests may l invite to accompany me to the various amenities (basketball court,racquetball court,pool,tennis court,etc.)?
The number of guests allowed are 3 per unit. Only “1”guest in the fitness center.Guests must be accompanied by the resident at all times.You must always sign in with the Access Control Person when entering any of the amenities.Please always carry your I.D. The Access Control Person is on duty Monday-Friday from 5:30 a.m. – 10:00 p.m. and Saturday and Sunday and holidays from 10:00 a.m. – 10 p.m. No business for profit shall be run out of these amenities.
9. What are the hours of the pool and jacuzzi?
The pool is opened only from dawn to dusk (daylight to sundown). Our rule of thumb is generally 8:00 am till 5:30 pm during winter hours, and 8:00 am till 8:30 pm during summer hours. No one should be in the pool and/or jacuzzi after that time. It is recommended that the pool/spa should be vacated at the start of lightning, thunder and rain.
10. If I park in a No Parking area within the Community,what will happen?
Your vehicle will be towed with NO WARNING.
It is on a first come,first serve basis.
12. If I lose my keys to the Mailbox,where can I get Duplicate Keys?
The Winter Garden post office will replace the locks for the mailbox that corresponds to your unit for a fee of approx$25.00. A copy of the lease or proof of ownership is required.
13. What if l lock myself out of my unit or lose my key to the unit?
Because these are privately owned condos, the office is not allowed to help you gain entry to your unit. The keys are only for emergencies (FIRE, FLOOD or DEATH). If you lock yourself out of your unit, you will need to call a locksmith.If you lose the key to the unit,you will need to get it from the property manager and if your lock is re-keyed, please supply a copy to the office.
Yes,it is stated in the Rules and Regulations and also is mandated by the City of Winter Garden that if your pet is found off the leash, it can be picked up by Animal Control. Pets can be walked all around the perimeter of the Property. Please be a responsible pet owner and pick up after your pet. We have Doggy Stations for your convenience at various locations throughout the Community. There are plastic bags for your use. Please use them!!!Please do not allow your pets to do their necessities in front of someone’s unit.
Call 911. Do not call the office first. Your safety and well-being comes before anything else. lf you have emergency issues after hours such as: Floods, fire, broken pipes on the Property, and call the office#@407-656-0904 and follow the instructions to leave an Emergency message. If this is a non-emergency for the office, please leave a general message to be picked up the next business day.If you consider the non-emergency a police matter, call WGPD non-emergency number @ 407 656-3636.
The Management Office is open Monday thru Friday from 8:30 a.m. – 5:30 p.m. and closed during lunch. For those using the business center, please note that Management begins to close down those areas of the clubhouse at approximately 5:15 p.m.
18. What if my access card stops working,I lose it,and I need to purchase another card?
19. Can FedEx or UPS drop off packages to the clubhouse if I’m not home?
If it is agreed,then please make sure that our office has a copy of the new key.
Southern Pines Condominium Association